Your GDPR Rights

Last updated: April 2026

1. What is GDPR

The General Data Protection Regulation (GDPR) is an EU regulation giving individuals control over their personal data. ArcticPlay Hub, based in Australia, voluntarily upholds GDPR standards for all users globally.

2. Data Controller

ArcticPlay Hub
46 Bourke Street, Cairns QLD 4870, Australia
Email: support@gelopescaluz.com

3. Personal Data Categories

• Identity: Full name
• Contact: Email, phone number
• Consent records: Timestamps and preferences
• Technical: IP, browser, device, and browsing data
• Cookie identifiers: Preference and tracking data

4. Lawful Basis

• Consent: For registration and marketing communications
• Legitimate interest: For analytics, security, and service improvement
• Legal obligation: For legally mandated data retention or disclosure

5. Your Rights

Access (Article 15)

Request a copy of all personal data we hold about you. Delivered within 30 days.

Rectification (Article 16)

Request correction of inaccurate or incomplete data.

Erasure (Article 17)

Request deletion of your data when there is no legitimate reason to continue processing. Also called the right to be forgotten.

Restrict Processing (Article 18)

Request that we limit how we use your data in specific circumstances.

Data Portability (Article 20)

Receive your data in a machine-readable format or have it transferred to another controller.

Object (Article 21)

Object to processing based on legitimate interest or for direct marketing.

Automated Decisions (Article 22)

We do not use automated decision-making or profiling that affects your rights.

6. Exercising Your Rights

Email support@gelopescaluz.com with your request. We respond within 30 days. Identity verification may be required.

7. Data Protection Contact

For data protection matters, reach our team at support@gelopescaluz.com.

8. Supervisory Authority

EU residents may complain to their national data protection authority. Australian residents may contact the Office of the Australian Information Commissioner at www.oaic.gov.au.

9. International Transfers

Data from EU residents may be processed in Australia. We maintain appropriate safeguards compliant with GDPR requirements for international transfers.

10. Updates

This page may be updated. Check back periodically for changes.

11. Contact

ArcticPlay Hub
46 Bourke Street, Cairns QLD 4870, Australia
Email: support@gelopescaluz.com