Privacy Policy
Last updated: April 2026
1. About Us
ArcticPlay Hub operates the website gelopescaluz.com from 46 Bourke Street, Cairns QLD 4870, Australia. References to "we", "us", or "our" mean ArcticPlay Hub.
2. Data We Collect
We collect information you provide directly:
- Full name
- Email address
- Phone number (optional)
- Age confirmation and consent records
We also collect technical data automatically:
- IP address and general location
- Browser and device information
- Pages viewed, session duration, referral URLs
3. Why We Process Your Data
- To manage your early access registration
- To communicate game updates, tournaments, and community events
- To answer your support requests
- To understand site usage and improve our platform
- To meet legal requirements
4. Cookies
We use three categories of cookies:
- Essential: Necessary for site operation. Cannot be disabled.
- Analytics: Help us measure site performance. Optional.
- Marketing: Enable relevant content delivery. Optional.
Control cookies via our consent banner or your browser settings.
5. Data Sharing
We never sell your personal data. We may share information with service providers who help operate our website, under strict confidentiality agreements. We may disclose data when legally required.
6. Data Retention
We keep your data only as long as needed for the purposes described here. Request deletion at any time and we will process it within 30 days.
7. Security
We use TLS encryption for data in transit and AES-256 encryption at rest. Access to personal data is restricted to authorised personnel only.
8. Your Rights
You may:
- Access your personal data
- Request corrections
- Request deletion
- Withdraw consent
- Object to processing
- Request data portability
- Complain to a supervisory authority
Email support@gelopescaluz.com to exercise any right.
9. Children
Registration requires confirmation that you are 16 or older, or have parental consent. We do not knowingly collect data from individuals under 16 without parental consent. Contact us to remove a minor's data.
10. Australian Privacy Act
We comply with the Australian Privacy Principles under the Privacy Act 1988 (Cth), including requirements for transparency, data quality, and security.
11. GDPR
For EEA users, we process data under GDPR. See our GDPR Rights page for details on legal basis and your rights.
12. Policy Changes
We may update this policy. Changes are posted here with a new date. Review periodically.
13. Contact
ArcticPlay Hub
46 Bourke Street, Cairns QLD 4870, Australia
Email: support@gelopescaluz.com